SimCare Docs
Simulations/Microphone or Audio Issues

Microphone or Audio Issues

The Client Can’t Hear Me

You must unmute yourself. Look for the microphone icon in your session controls:

Microphone unmute icon

Most Common Fix

If it’s your first time, Chrome or Edge will ask to allow mic access. If you clicked “Block” by mistake:

(a)Click the settings lock icon in your browser bar.

(b)Allow microphone and camera access.

Browser permissions settings

Final Step

Go back to the Discover page, click the client again, and double-check your mic settings on the setup screen.

Tip: Check the input meter to ensure your voice is being picked up.

Need Help?

For any questions or customization requests, please reach out to tiko@simcare.ai.

💡 Hint: Look for the blue help circle at the bottom right of your screen for quick assistance.