SimCare Docs
Simulations/Starting Your First Session

Starting Your First Session

Once you've logged in, it’s time to start your first conversation with an AI Client.

Step 1: Browse the Clients

When you log in, you’ll land on the Discover page. Here, you’ll see:

  • A range of AI Client cards, each with a different background and presenting issue (like anxiety or family stress)
  • Clients grouped by category to help you choose

Take your time, read the short descriptions, and pick a client that interests you.

Browse AI Client cards on the Discover page

Step 2: Click “Start Case”

When you're ready, click the “Start Case” button on any client card.

💡 Recommendation: A pop-up will suggest finding a quiet space where you can speak freely. This helps make the conversation feel more natural and ensures the AI hears you clearly.

Click Continue once you're ready.

Click Continue to proceed

Step 3: Read the Orientation Card

Before the session begins, you'll see an orientation card with a short blurb about the client. This gives you key background information to help you prepare for the interaction.

Orientation card with client background information

Step 4: Decide on Video (Optional)

You have full control over your camera settings:

  • By default, your camera is off.
  • If you want the client to see your face, you can turn your camera on.
  • This is optional — totally up to you.

When you are ready, click "Start Conversation".

Click Start Conversation button

Step 5: Audio & Video Check

You’ll now see a video and audio setup page where you can:

  • Test your microphone
  • Preview your camera (if it’s on)
  • Check your speaker output

⚠️ Browser Permissions: If it's your first session, your browser (Chrome or Edge) will ask for permission to use your mic and camera. Be sure to click Allow when prompted — otherwise, the simulation won't work.

Browser permission prompt for microphone and camera

Step 6: Unmute to Begin

Important: The client can’t hear you until you unmute yourself.

Unlike other tools, there is no “Submit” button.

  • SimCare automatically listens while you speak.
  • The client responds naturally when you are done speaking.
  • You can also interrupt the client naturally, just like in a real session.
Active session with natural conversation flow

✅ That’s It

Once you’ve unmuted, your session has officially started. Start talking — the client is ready to listen.

Need Help?

For any questions or customization requests, please reach out to tiko@simcare.ai.

💡 Hint: Look for the blue help circle at the bottom right of your screen for quick assistance.